1. Introduction to the Warranty Policy

Welcome to the warranty policy of xivnor.xyz. We are committed to offering high-quality products and excellent customer service. This warranty policy is designed to protect your rights when shopping at our website.

2. Products Covered by the Warranty Policy

Our warranty policy applies to all products sold on xivnor.xyz, including but not limited to electronics, home appliances, technology devices, and other items. You will receive a free warranty if the product encounters technical issues or manufacturing defects.

3. Warranty Period

Your product will be covered by a specific warranty period, typically ranging from 12 months to 24 months from the purchase date. The warranty period will be specified in the product details on our website or on your purchase receipt. During the warranty period, if your product faces any issues caused by the manufacturer’s defects, we will repair or replace it for free.

4. Warranty Conditions

To be eligible for warranty service, your product must meet the following conditions:

  • The product must be purchased directly from xivnor.xyz or from our authorized dealers and distributors.
  • The warranty card and purchase receipt must be presented when requesting a warranty.
  • The product must not be damaged by external factors, accidents, or improper use.

5. Exclusions from Warranty

While we strive to honor the warranty on our products, certain cases will not be covered, including:

  • Damage caused by improper use, drops, water immersion, or external environmental factors.
  • Damage resulting from repairs conducted by individuals not authorized by xivnor.xyz.
  • Products that are outside of the warranty period or do not have a valid purchase receipt.

6. Warranty Claim Process

If your product experiences an issue and you wish to request warranty service, please follow these steps:

  • Step 1: Contact our customer service team via email or phone support.
  • Step 2: Provide information about the product, including model number, serial number, and a detailed description of the issue.
  • Step 3: Send the product and relevant documents (purchase receipt and warranty card) to the address provided by us.
  • Step 4: Upon receiving the product, we will inspect it and notify you of the warranty outcome within 7-14 business days.

7. Repair and Replacement Solutions

If your warranty claim is approved, we will provide the following solutions:

  • Repair: If the product is repairable, we will proceed with the repair free of charge in the shortest time possible.
  • Replacement: If the product is beyond repair or cannot be restored to its original condition, we will provide a similar or equivalent replacement product.

In rare cases, if a replacement product is not available, we may offer a refund within 30 days of the warranty claim.

8. Warranty Costs

Warranty service from xivnor.xyz is free during the warranty period, covering both repair and replacement costs. However, if the product is damaged due to factors outside the warranty coverage, you will be responsible for the repair or replacement costs.

9. Customer Rights

We are always committed to ensuring the rights of customers shopping at xivnor.xyz. If you encounter any issues with a product, we will make every effort to resolve the problem as quickly as possible. You can request warranty service according to the guidelines or choose a refund option if the product cannot be repaired or replaced.

10. Return and Refund Policy

In addition to our warranty policy, we also offer a return and refund policy for products that are not defective. If you are not satisfied with your product upon receipt, you can request a refund within 30 days of receiving the item, as long as the product is unused and in its original packaging.

11. Contact Us

If you have any questions about the warranty policy or need assistance, please contact us at:

We are always ready to assist you.