Thank you for shopping at xivnor.xyz. We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we are happy to assist you in the return process. Below are the details of our return policy.

1. Return Conditions

We understand that sometimes you may change your mind about a purchased product. To request a return, please ensure that your product meets the following conditions:

  • Product in original condition: We only accept returns for products that are unused, with original tags, and in their original packaging.
  • Order within 30 days: You must request a return within 30 days from the date of receipt. After this period, we will not be able to accept returns or exchanges.
  • No returns on sale items: Items purchased on sale or as promotional products cannot be returned unless the item is defective.

2. Return Process

If you would like to return a product, please follow these steps:

  • Step 1: Contact our customer support team via email at support@xivnor.xyz or call 123-456-789 to notify us about your return request.
  • Step 2: Provide your order number, product information, and reason for return.
  • Step 3: Pack the product and send it back to our return address, including the purchase invoice and related documents.
  • Step 4: After receiving the product, we will inspect and confirm its condition. If it meets our return criteria, we will process your refund or exchange within 7 business days.

3. Refund Methods

Once we have received and confirmed the return product, you can choose one of the following refund methods:

  • Refund to your bank account: We will refund the amount to the payment method used during the purchase.
  • Store credit: You can choose to receive store credit to shop for other products on xivnor.xyz.

4. Return Shipping Costs

You are responsible for the cost of return shipping. We recommend using a shipping service with insurance to avoid loss during the return process.

5. Non-Returnable Items

We do not accept returns in the following cases:

  • Product not in original condition: If the product has been used, damaged, or is missing original packaging, we will not accept the return request.
  • Product damaged due to misuse: If the product has issues due to misuse, we cannot accept a return.
  • Food and personal items: Items such as food, personal items (including but not limited to clothing, jewelry, cosmetics) are non-returnable.

6. Exchanges

We also offer exchanges for products that are the wrong size, color, or meet other customer requirements. However, exchanges are only possible if the product meets the return criteria and the customer provides detailed information about the item to be exchanged.

7. Defective Products

If your product is defective or has an issue caused by the manufacturer, we apologize for the inconvenience and commit to either replacing the item or refunding you. Please follow the return process mentioned above, and we will process it promptly to ensure your satisfaction.

8. Special Cases

In some special cases, such as an error on our part, product loss during shipping, or emergency situations, we may provide alternative solutions or refunds beyond what is mentioned above. Please contact us for further assistance.

9. Contact Us

If you have any questions regarding our return policy, please contact our customer support team through the following methods:

Thank you for choosing xivnor.xyz. We strive to provide the best products and services to our customers. We hope you have a wonderful shopping experience with us!